---
title: Booking System | Help Center
description: Everything about your online booking system
---

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1. [Help Center](https://help.shore.com/en)
2. [Booking System](https://help.shore.com/en/booking-system)

# Booking System

 Everything about your online booking system

## Online Payment

- [How can I connect Shore with the Square POS?](https://help.shore.com/en/how-can-i-connect-shore-with-the-square-pos)

## Your Start with Shore

- [Your Step-by-Step Guide for a Successful Start](https://help.shore.com/en/deine-schritt-f%C3%BCr-schritt-anleitung-f%C3%BCr-einen-erfolgreichen-start)

## Your Account & Access

- [How can I change my password?](https://help.shore.com/en/how-can-i-change-my-password)
- [How can I reset my password?](https://help.shore.com/en/ich-habe-mein-passwort-vergessen.-was-kann-ich-tun)
- [User Settings](https://help.shore.com/en/benutzerprofil)

## Calendar & Appointments

- [The New Menu in the Shore Online Booking System](https://help.shore.com/en/das-neue-men%C3%BC-im-shore-onlinebuchungssystem)
- [What is the purpose of the column "Not defined" in the calendar?](https://help.shore.com/en/what-is-the-purpose-of-the-column-not-defined-in-the-calendar)
- [How do I create appointments?](https://help.shore.com/en/wie-lege-ich-termine-in-meinem-kalender-an)
- [Quick appointment creation](https://help.shore.com/en/quick-appointment-creation)
- [How do I create a recurring appointment?](https://help.shore.com/en/how-do-i-create-a-recurring-appointment)
- [Follow-Up Appointments](https://help.shore.com/en/follow-up-appointments)
- [How can I sync Shore with my Google calendar?](https://help.shore.com/en/wie-kann-ich-shore-mit-meinem-google-kalender-synchronisieren)
- [Frequently asked questions about the Google calendar sync](https://help.shore.com/en/frequently-asked-questions-about-the-google-calendar-sync)
- [How can I sync Shore with my macOS calendar?](https://help.shore.com/en/wie-kann-ich-shore-mit-meinem-macos-kalender-synchronisieren)
- [How can I sync Shore with my iOS calendar?](https://help.shore.com/en/wie-kann-ich-shore-mit-meinem-ios-kalender-synchronisieren)
- [How can I sync Shore with an Apple calendar?](https://help.shore.com/en/how-can-i-sync-shore-with-an-apple-calendar)
- [Do I Have to Confirm Booking Requests?](https://help.shore.com/en/muss-ich-buchungsanfragen-best%C3%A4tigen)

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## Booking Page

- [How can I test my online-booking](https://help.shore.com/en/how-can-i-test-my-online-booking)
- [How can I design my booking page?](https://help.shore.com/en/how-can-i-design-my-booking-page)
- [Which channels can I use to receive online bookings?](https://help.shore.com/en/which-channels-can-i-use-to-receive-online-bookings)
- [What Are the Options for Embedding the Online Booking Function via iFrame on My Website?](https://help.shore.com/en/what-are-the-options-to-include-the-online-booking-function-on-my-website)
- [How do I set up online booking on my website?](https://help.shore.com/en/how-do-i-set-up-online-booking-on-my-website)
- [Customer attributes – What information is requested during booking?](https://help.shore.com/en/kundenattribute-welche-daten-werden-bei-der-buchung-abgefragt)
- [How to set up GTM tracking for Shore bookings - including Google Consent Mode](https://help.shore.com/en/track-shore-online-bookings-with-google-tag-manager)
- [How can I view my Shore bookings & revenue in Google Analytics, split by traffic source? (updated version for GA4)](https://help.shore.com/en/how-can-i-view-my-shore-bookings-revenue-in-google-analytics-split-by-traffic-source)
- [Implement a GDPR compliant cookie banner compatible with Google Consent Mode](https://help.shore.com/en/implement-a-gdpr-compliant-cookie-banner-compatible-with-google-consent-mode)
- [Can I change the order of my services in the booking form?](https://help.shore.com/en/can-i-change-the-order-of-my-services-in-the-booking-form)
- [How Can I Customize My Booking Button?](https://help.shore.com/en/wie-kann-ich-meinen-buchungsbutton-anpassen)
- [Expanding Service Categories](https://help.shore.com/en/leistungskategorien-ausklappen)
- [Company Profile – Where Are My Social Media Accounts Displayed?](https://help.shore.com/en/firmenprofil-wo-werden-meine-social-media-konten-angezeigt)
- [Create your own Thank You page - Facebook tracking workaround](https://help.shore.com/en/en/create-your-own-thank-you-page-facebook-tracking-workaround)

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## Booking Settings

- [The withdrawal function for online bookings](https://help.shore.com/en/die-widerrufsfunktion-bei-online-buchungen)
- [Setting up your general booking hours](https://help.shore.com/en/setting-up-your-general-booking-hours)
- [Booking Settings](https://help.shore.com/en/buchungseinstellungen)
- [Managing booking hours and absences](https://help.shore.com/en/managing-booking-hours-and-absences)
- [How can I enter absences in the calendar?](https://help.shore.com/en/how-can-i-enter-absences-in-the-calendar)
- [Where can I enter the days on which my business remains closed?](https://help.shore.com/en/where-can-i-enter-the-days-on-which-my-business-remains-closed)
- [What are booking limits?](https://help.shore.com/en/what-are-booking-limits)
- [How can I enable online Payments with PayPal during bookings?](https://help.shore.com/en/how-can-i-enable-online-payments-with-paypal-during-bookings)
- [Calendar settings](https://help.shore.com/en/einstellungen-deines-kalenders)
- [Understanding Bookability in the Online Booking System](https://help.shore.com/en/buchbarkeit-im-online-buchungssystem-verstehen)
- [What Is the Cancellation / Rescheduling Limit?](https://help.shore.com/en/was-ist-das-stornierungslimit)
- [Can My Customer Book Multiple Services?](https://help.shore.com/en/kann-mein-kunde-mehrere-leistungen-buchen)
- [Can My Customer Select a Staff Member When Booking Online?](https://help.shore.com/en/kann-mein-kunde-bei-der-online-buchung-einen-mitarbeiter-ausw%C3%A4hlen)
- [How Can I Display Staff Members During Online Booking?](https://help.shore.com/en/wie-kann-ich-mitarbeiter-bei-der-online-buchung-anzeigen)

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## Booking via External Platforms

- [How do I set up booking via Instagram?](https://help.shore.com/en/wie-richte-ich-die-terminbuchung-%C3%BCber-facebook-und-instagram-ein)
- [Set up your Facebook booking button manually](https://help.shore.com/en/set-up-your-facebook-booking-button-manually)
- [How can I remove my booking button on Instagram and Facebook?](https://help.shore.com/en/how-can-i-remove-my-booking-button-on-instagram-and-facebook)
- [I cannot connect my Facebook and Instagram profile to Shore. What can I do?](https://help.shore.com/en/i-cannot-connect-my-facebook-and-instagram-profile-to-shore.-what-can-i-do)
- [How can I create a Google my Business account for Reserve with Google?](https://help.shore.com/en/how-can-i-create-a-google-my-business-account-for-reserve-with-google)
- [My customers cannot book appointments via Google. Why?](https://help.shore.com/en/en/my-customers-cannot-book-appointments-via-google.-why)
- [Which requirements do I need to fulfill to use Reserve with Google?](https://help.shore.com/en/which-requirements-do-i-need-to-fulfill-to-use-reserve-with-google)
- [How can I promote my appointment booking on Instagram?](https://help.shore.com/en/wie-kann-ich-auf-instagram-auf-meine-terminbuchung-hinweisen)

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## System Settings

- [Company Settings](https://help.shore.com/en/unternehmenseinstellungen)
- [What is the difference between time intervals and the accuracy of the calendar?](https://help.shore.com/en/what-is-the-difference-between-time-intervals-and-the-accuracy-of-the-calendar)
- [What Is the Location Language?](https://help.shore.com/en/was-ist-die-filialsprache)

## Services & Classes

- [What’s the difference between a service and a course?](https://help.shore.com/en/whats-the-difference-between-a-service-and-a-course)
- [How do I create a service?](https://help.shore.com/en/wie-erstelle-ich-eine-leistung)
- [How do I organize my services?](https://help.shore.com/en/how-do-i-organize-my-services)
- [Add-on Services for Online Bookings](https://help.shore.com/en/zusatzleistungen-add-ons-f%C3%BCr-onlinebuchungen-anbieten)
- [Setting Up VAT for Your Services in the Booking Calendar](https://help.shore.com/en/mehrwertsteuer-f%C3%BCr-deine-leistungen)

## Members & Resources

- [How do I add a new employee?](https://help.shore.com/en/wie-lege-ich-einen-neuen-mitarbeiter-an)
- [Access permissions](https://help.shore.com/en/access-permissions)
- [Adding individual booking hours for your employees](https://help.shore.com/en/adding-individual-booking-hours-for-your-employees)
- [How can I create and use resources?](https://help.shore.com/en/wie-kann-ich-ressourcen-anlegen-und-nutzen)
- [How do I set the employee-room combination correctly?](https://help.shore.com/en/how-do-i-set-the-employee-room-combination-correctly)
- [When do I use the shift plan?](https://help.shore.com/en/when-do-i-use-the-shift-plan)
- [How do I enter shifts in the shift plan?](https://help.shore.com/en/wie-erstelle-ich-schichten-im-schichtplan)
- [How do I use templates in the shift plan?](https://help.shore.com/en/how-do-i-use-templates-in-the-shift-plan)
- [How do I activate the shift plan?](https://help.shore.com/en/how-do-i-activate-the-shift-plan)
- [How can I edit and delete shifts?](https://help.shore.com/en/how-can-i-edit-and-delete-shifts)
- [How do I change the order of my employees in the calendar?](https://help.shore.com/en/how-do-i-change-the-order-of-my-employees-in-the-calendar)
- [What Are Resources?](https://help.shore.com/en/was-sind-ressourcen)
- [How Does the Staff-Room Combination Work for Booking Requests and Direct Bookings?](https://help.shore.com/en/wie-funktioniert-die-mitarbeiter-raum-kombination-bei-terminanfragen-und-direktbuchungen)
- [When Should I Use "Combine Staff and Rooms"?](https://help.shore.com/en/wann-nutze-ich-mitarbeiter-und-r%C3%A4ume-kombinieren)

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## Customer Management

- [Customer profile](https://help.shore.com/en/kundenprofil)
- [How can I import my customer data?](https://help.shore.com/en/how-can-i-import-my-customer-data)
- [How can I create and manage my customer groups?](https://help.shore.com/en/wie-kann-ich-kundengruppen-erstellen-und-verwalten)
- [Where can I enter notes and where are they saved?](https://help.shore.com/en/en/where-can-i-enter-notes-and-where-are-they-saved)
- [Can I export my customer details?](https://help.shore.com/en/can-i-export-my-customer-details)
- [How are customer duplicates avoided?](https://help.shore.com/en/how-are-customer-duplicates-avoided)
- [How can I delete my customer data?](https://help.shore.com/en/how-can-i-delete-my-customer-data)

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## Customer Communication

- [Which customers receive which messages?](https://help.shore.com/en/which-customers-receive-which-messages)
- [Create and edit appointment reminders](https://help.shore.com/en/terminerinnerungen-erstellen-und-bearbeiten)
- [SMS Reminders & Notifications](https://help.shore.com/en/sms-reminders-notifications)
- [Enable and manage SMS notifications](https://help.shore.com/en/sms-benachrichtigungen-aktivieren-und-verwalten)
- [What is the WhatsApp Integration with Superchat and Shore?](https://help.shore.com/en/was-ist-die-whatsapp-integration-mit-superchat-shore)
- [How to Set Up the WhatsApp Integration with Superchat and Shore](https://help.shore.com/en/how-to-set-up-the-whatsapp-integration-with-superchat-and-shore)
- [How do I create a newsletter?](https://help.shore.com/en/wie-erstelle-ich-einen-newsletter)
- [How can customers unsubscribe from my newsletter?](https://help.shore.com/en/how-can-customers-unsubscribe-from-my-newsletter)
- [Which customers receive my newsletter?](https://help.shore.com/en/an-welche-kunden-kann-ich-newsletter-versenden)
- [How do I add an image to my newsletter?](https://help.shore.com/en/how-do-i-add-an-image-to-my-newsletter)
- [How can customers subscribe to my newsletter?](https://help.shore.com/en/how-can-customers-subscribe-to-my-newsletter)
- [What is the difference between a newsletter and an automated email?](https://help.shore.com/en/what-is-the-difference-between-a-newsletter-and-an-automated-email)
- [How do I create an automated e-mail?](https://help.shore.com/en/wie-erstelle-ich-eine-automatisierte-e-mail)
- [How do I get customer reviews and how can I activate customer feedback+?](https://help.shore.com/en/how-do-i-get-customer-reviews-and-how-can-i-activate-customer-feedback)
- [Customer Notification Settings](https://help.shore.com/en/einstellungen-f%C3%BCr-kundenbenachrichtigungen)
- [When and How Is an Appointment Confirmation Sent?](https://help.shore.com/en/wann-und-wie-wird-eine-terminbest%C3%A4tigung-versendet)
- [How Do I Create a Newsletter With a Link to My Voucher Page?](https://help.shore.com/en/wie-erstelle-ich-einen-newsletter-mit-einem-link-zu-meiner-gutscheinseite)

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## Reports & Analytics

- [The Shore Statistics](https://help.shore.com/en/die-shore-statistiken)
- [Calendar Reportings](https://help.shore.com/en/die-shore-kalenderberichte)
- [Shore POS Reports](https://help.shore.com/en/die-shore-kassenberichte)
- [Can I Create a List of All Cancellations?](https://help.shore.com/en/kann-ich-eine-liste-aller-stornierungen-erstellen)

## Marketing Features

- [Overview of all Marketing Features](https://help.shore.com/en/alle-marketingfunktionen-im-%C3%BCberblick)

## FAQ & Troubleshooting

- [Instatus - the product status page](https://help.shore.com/en/instatus-the-product-status-page-1)
- [I can't access my calendar. What can I do?](https://help.shore.com/en/i-cant-access-my-calendar.-what-can-i-do)
- [My calendar does not load or loads very slowly. What can I do?](https://help.shore.com/en/my-calendar-takes-a-long-time-to-load.-what-can-i-do)
- [What's the best web browser for using Shore?](https://help.shore.com/en/whats-the-best-web-browser-for-using-shore)
- [How much will it cost me if someone clicks on my ad?](https://help.shore.com/en/how-much-will-it-cost-me-if-someone-clicks-on-my-ad)
- [My online booking doesn't work. What's wrong?](https://help.shore.com/en/my-online-booking-doesnt-work.-whats-wrong)
- [Troubleshooting the Calendar (App Version)](https://help.shore.com/en/fehlerbehebung-kalender-app-version)
- [Troubleshooting the Calendar (Web Version)](https://help.shore.com/en/fehlerbehebung)

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- [Booking System](https://help.shore.com/en/booking-system#main-content)

    - [Online Payment](https://help.shore.com/en/booking-system#online-payment)
    - [Your Start with Shore](https://help.shore.com/en/booking-system#your-start-with-shore)
    - [Your Account & Access](https://help.shore.com/en/booking-system#your-account-access)
    - [Calendar & Appointments](https://help.shore.com/en/booking-system#calendar-appointments)
    - [Booking Page](https://help.shore.com/en/booking-system#booking-page)
    - [Booking Settings](https://help.shore.com/en/booking-system#booking-settings)
    - [Booking via External Platforms](https://help.shore.com/en/booking-system#booking-via-external-platforms)
    - [System Settings](https://help.shore.com/en/booking-system#system-settings)
    - [Services & Classes](https://help.shore.com/en/booking-system#services-classes)
    - [Members & Resources](https://help.shore.com/en/booking-system#members-resources)
    - [Customer Management](https://help.shore.com/en/booking-system#customer-management)
    - [Customer Communication](https://help.shore.com/en/booking-system#customer-communication)
    - [Reports & Analytics](https://help.shore.com/en/booking-system#reports-analytics)
    - [Marketing Features](https://help.shore.com/en/booking-system#marketing-features)
    - [FAQ & Troubleshooting](https://help.shore.com/en/booking-system#faq-troubleshooting)
- [Shore Pay Onlinepayment](https://help.shore.com/en/shore-pay-onlinepayment#main-content)

    - [Setup & Activation](https://help.shore.com/en/shore-pay-onlinepayment#setup-activation)
    - [Payment Options & Features](https://help.shore.com/en/shore-pay-onlinepayment#payment-options-features)
- [POS Cash register system](https://help.shore.com/en/pos-cash-register-system#main-content)

    - [First steps](https://help.shore.com/en/pos-cash-register-system#first-steps)
    - [Account & Access](https://help.shore.com/en/pos-cash-register-system#account-access)
    - [Products & Inventory](https://help.shore.com/en/pos-cash-register-system#products-inventory)
    - [Customers & Users](https://help.shore.com/en/pos-cash-register-system#customers-users)
    - [Sales & Checkout](https://help.shore.com/en/pos-cash-register-system#sales-checkout)
    - [Reports & Accounting](https://help.shore.com/en/pos-cash-register-system#reports-accounting)
    - [Payments & Shore Pay](https://help.shore.com/en/pos-cash-register-system#payments-shore-pay)
    - [Shore Hardware](https://help.shore.com/en/pos-cash-register-system#shore-hardware)
    - [Customer Display](https://help.shore.com/en/pos-cash-register-system#customer-display)
    - [Interfaces & API](https://help.shore.com/en/pos-cash-register-system#interfaces-api)
    - [TSE & KassensichV](https://help.shore.com/en/pos-cash-register-system#tse-kassensichv)
    - [RKSV & fiskaltrust (Austria)](https://help.shore.com/en/pos-cash-register-system#rksv-fiskaltrust-austria)
    - [FAQ & Troubleshooting](https://help.shore.com/en/pos-cash-register-system#faq-troubleshooting)
- [Shore Pay](https://help.shore.com/en/shore-pay#main-content)

    - [Getting started](https://help.shore.com/en/shore-pay#getting-started)
    - [FAQ & Troubleshooting](https://help.shore.com/en/shore-pay#faq-troubleshooting)
- [Shore Pay Go](https://help.shore.com/en/shore-pay-go)
- [Add-ons](https://help.shore.com/en/add-ons#main-content)

    - [Online-Listings](https://help.shore.com/en/add-ons#online-listings)
    - [Individual Web App](https://help.shore.com/en/add-ons#individual-web-app)
- [Contract & Legal](https://help.shore.com/en/contract-legal#main-content)

    - [Contract & Invoices](https://help.shore.com/en/contract-legal#contract-invoices)
- [Contact](https://help.shore.com/en/contact#main-content)

    - [Contact customer support](https://help.shore.com/en/contact#contact-customer-support)
- [Refer-a-friend](https://help.shore.com/en/refer-a-friend#main-content)

    - [Calendar: Refer-a-friend](https://help.shore.com/en/refer-a-friend#calendar-refer-a-friend)
    - [POS: Refer-a-friend](https://help.shore.com/en/refer-a-friend#pos-refer-a-friend)

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