---
title: Understanding Bookability in the Online Booking System
description: In this article, we'll explain which system settings affect whether and how services can be booked.
---

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# Understanding Bookability in the Online Booking System

## In this article, we'll explain which system settings affect whether and how services can be booked. If a service isn't bookable, or fewer available time slots appear than expected, it's usually due to a combination of staff, booking hours, or resources.

#### **Important Distinction: Online Booking vs. Manual Appointments**

The rules described in this article apply **only to online bookings**.

When appointments are **created manually in the calendar**, these restrictions can be bypassed.

This means:

- Appointments can be entered manually even if a staff member is **not available**
- Appointments can be created even if a service **isn't linked to any staff member or resource**

**Important:**  
If a service is **linked to resources or staff members**, these must also be **manually selected** when booking an appointment manually.

Otherwise, they **won't be automatically blocked**, which can lead to **double bookings**.

#### **Basic Requirement for Online Bookings**

For a service to be bookable online, it must be **assigned to at least one staff member or resource**.

If a service is **assigned to neither a staff member nor a resource**, it **can't be booked online**.

In addition, the assigned staff member or resource must also be **available**.

Availability is controlled by:

- general booking hours
- individual staff booking hours
- the shift schedule

If no availability has been set up, **no time slots will appear on the booking page**.

#### **Common Reasons Why No Available Time Slots Appear**

##### **1. No Staff Member Is Assigned to the Service**

If a service is meant to be performed by staff members, it must be **enabled in the staff member's profile**.

If no staff member is linked to the service, it **can't be booked online**.

##### **2. The Staff Member Has No Booking Hours**

For staff members to be bookable online, booking hours must be set up.

This can be done via:

- general booking hours
- individual booking hours
- a shift schedule

If the **shift schedule is enabled**, shifts must be entered there — otherwise the staff member isn't bookable.

##### **3. A Required Resource Is Not Available**

Some services additionally require a **resource**, for example:

- a room
- a piece of equipment
- a table
- a rental (e.g. a court or lane)

If this resource is already booked or has no availability, **no further appointment can be booked**.

You can find more information on resources here:

- What Are Resources?
- How Do I Create and Use Resources?
- How Does the Staff-Room Combination Work?

##### **4. Staff and Resources Must Be Available at the Same Time**

If the **Staff-Room Combination** setting is enabled, an appointment can only be booked if:

- a staff member is available
- and the required resource is free at the same time.

#### Troubleshooting Tip

If a service isn't bookable online, check the following points:

- Is the service **assigned to a staff member or a resource**?
- Does the staff member have **booking hours or shifts**?
- Is a required **resource available**?
- Is the **Staff-Room Combination** enabled?

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