Epson TM-m30 III Setup & Troubleshooting

Setting Up the Printer

To use the Epson TM-m30 III printer, you'll first need to prepare it and connect it to your iPad and the Shore POS App via Bluetooth.

Preparing the Printer

Connect the power adapter cable to the ports on the bottom of the printer.
Remove the corresponding covers on the printer.

Check which direction you want the printed paper to be ejected, and attach the printer's covers accordingly.
How you attach the covers depends on which direction you want the printed paper to come out.

Paper Output Upward ---------------------------- Paper Output Forward

Plug the power adapter into an outlet.
Press the power button to turn the printer on or off.

Now insert the receipt roll. First open the printer's top cover by pressing the lever on the right side.

Insert the receipt roll as shown in the illustration below.

Let the end of the roll stick out slightly from the printer, then close the cover by pressing down on both sides at the same time.

Here's a video guide from Epson.

Putting the Printer Into Pairing Mode

First open the roll paper cover.
Hold down the paper feed button until the roll paper LED blinks.
Pull out a bit of roll paper and close the roll paper cover.
A "Next Action" sheet is printed.
To print a Bluetooth status sheet, tap the paper feed button briefly once, then hold it down for 2 seconds.
The Bluetooth status sheet is printed, and the printer is now ready to pair with your device.
Pairing mode lasts one minute starting from the Bluetooth status sheet. The Bluetooth LED blinks while the printer is in pairing mode.

Here's a video guide from Epson.

Connecting the Printer to Your iPad

Now follow these steps to connect your iPad:

Open your iPad's Settings.
Go to Bluetooth and make sure Bluetooth is enabled.
Look for and select the corresponding name in the list of Bluetooth devices found by your device. The printer may appear as "Epson" or as "TM-m30III."
Once "Connected" appears next to the device name, the connection has been established.
Once pairing is complete, the Bluetooth LED changes from blinking to staying lit continuously.

Connecting the Printer in the Shore POS App

Open the Shore POS App on your iPad.
Tap the arrow > in the top left to open the app's menu, and select Settings at the bottom.
Select the Hardware menu option > select Printer.
Tap the Epson entry to set the printer as the active device.
The printer is now configured and will automatically connect to the iPad from now on whenever both devices are switched on and within range.

Troubleshooting

Re-Establishing the Connection (Printing a Status Page)

First remove the printer via "Forget" in your iPad's Bluetooth settings, and make sure you've logged out of the Shore POS App.

Then make sure Bluetooth is active on the iPad, so the TM-m30 III can pair again.

Now print a status page via the printer. To do this, follow these steps:

First open the printer's roll paper cover and leave it open.
Turn the printer around so the back is facing you.
Hold down the paper feed button in the bottom left until the paper LED blinks.
Pull out some paper and close the paper cover again.
A short report will print immediately.

This report tells you how many times to press the feed button (paper feed button) to select the desired mode:

0 = exit
1 = BT status report
2 = network status
3 = status page
4 = network diagnostics
5 = printer can be connected via Wi-Fi and Wi-Fi Direct

Select option 1 (BT status report):

Step 1: Tap the feed button briefly and release it immediately.

Step 2: Then hold down the feed button for about 2 seconds.

Another section will now print. Pairing then takes about 1 minute — during this time, the Bluetooth button blinks.

Now reconnect the printer to your iPad: it should appear as "Epson TM-m30III" among the connected devices in your iPad's Bluetooth settings.

Then check in your POS app that the printer also appears there. Make sure AirPrint isn't selected, and that only the Epson printer is selected and connected. Don't forget to tap Save afterward.

Note: If the steps described above don't produce the desired result, you can try again by first resetting the printer to factory settings.

Alternative: Using the Small Reset Button (SW Reset)

Turn off the printer.
On the bottom of the printer, find the small SW reset button next to the Ethernet port.
Hold down the button with a pen for about 5 seconds.
While still holding the button, turn the printer back on.
A printout reading "Resetting to Factory Default" should appear.

Then set up the Bluetooth connection again as described above.

In Case of a Paper Jam

If paper gets jammed, it's important never to forcefully pull the paper out, as this can damage the printer. Instead, carefully open the roll paper cover and locate the jammed paper. Gently remove the paper by pulling it in the direction of the paper feed. Make sure all paper remnants are removed before closing the cover again.

Meaning of the LED Indicators

The LEDs on the printer indicate its current status and the state of the connection. If an error or malfunction occurs, please check which LED is lit, off, or blinking.

The Printout Is Faint

If your printout is faint or shows streaking, the thermal print head may be heavily soiled. Clean the thermal print head and check whether this resolves the issue.
Epson recommends cleaning the thermal print head regularly to maintain original print quality. Regular cleaning is recommended.

Depending on the type of roll paper used, paper dust can build up on the platen roller, which may prevent the paper from feeding correctly. Remove the paper dust by cleaning the platen roller with a cotton swab dampened with water. Only turn the device back on once the water has fully dried.

Turn off the printer.

Open the roll paper cover.

Clean the thermal print head (A) with a cotton swab dampened with alcohol solution (ethanol or isopropyl alcohol), and clean the platen roller (B) with a lightly dampened cotton swab.
A: Thermal print head
B: Platen roller

Information About the QR Code Label on the Printer

Scanning the QR code on the label located on the inside of the roll paper cover gives you access to the user manual.

If you run into issues while using the printer, you can use this QR code to quickly look up solutions.