--- title: Troubleshooting the Shore POS App description: Troubleshoot common issues with the Shore POS App, including updates, restarts, and how to clear the cache if storage usage is unusually high. --- [Skip to content](https://help.shore.com/en/fehlerbehebung-pos-kassenapp#main-content) - [English](https://help.shore.com/en/fehlerbehebung-pos-kassenapp) - [Deutsch](https://help.shore.com/de/fehlerbehebung-pos-kassenapp) English Show submenu for translations [Submit request](https://help.shore.com/en/kb-tickets/new?hsLang=en) ![3.2\_logo\_outlined\_black.png\]](https://help.shore.com/hs-fs/hubfs/3.2_logo_outlined_black.png?height=34&name=3.2_logo_outlined_black.png) Open main navigation Close main navigation - - [English](https://help.shore.com/en/fehlerbehebung-pos-kassenapp) - [Deutsch](https://help.shore.com/de/fehlerbehebung-pos-kassenapp) English Show submenu for translations - [Submit request](https://help.shore.com/en/kb-tickets/new) - [Learn more about Shore](https://shore.com/) [Learn more about Shore](https://shore.com/) Hello, how can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.shore.com/en?hsLang=en) 2. [POS Cash register system](https://help.shore.com/en/pos-cash-register-system?hsLang=en) 3. [FAQ & Troubleshooting](https://help.shore.com/en/pos-cash-register-system?hsLang=en#faq-troubleshooting) # Troubleshooting the Shore POS App ### My Shore POS App isn't working First, make sure your Shore POS App is up to date. - Open the [App Store](https://apps.apple.com/de/app/shorepos/id1420471271) - Search for "Shore Kasse" - Check whether an update is available A proper restart of the app often solves the problem as well. To correctly restart your app, follow these steps: - Tap the lock icon in the top left corner - Tap the lock icon in the top right corner - Double-click the home button, then swipe up on Shore Kasse The app has now been successfully closed and can be restarted. Log back in and check whether the issue persists. If the problem continues, feel free to reach out to Shore Support at [pos@shore.com](mailto:pos@shore.com) so we can find a solution for you. #### Storage Requirements of the Shore POS App The average storage footprint of the Shore POS App is around 156–180 MB. Higher storage usage can result from cached data — for example, when product images have been stored locally on the iPad. **Note:** Storage usage above 500 MB, or even several GB, isn't normal. In that case, follow these steps: **Clear the Cache (Data Is Preserved)** 1. Log out completely: - First log out using your PIN. - Then log out using your password. 2. Delete the app: - Remove the Shore POS App from the iPad. - Confirm the prompt to remove the app. - Then restart the iPad. 3. Reinstall the app: - Download the current version of the Shore POS App from the App Store (version 1.4.x or newer). 4. Access permissions on first launch: - Location Services: "While Using the App" - Bluetooth: Allow - Local Network: Allow - Camera: Optional (for scanning EAN codes or vouchers) 5. Log back in: - First log in using your password. - Then set up or enter your PIN. 6. Wait for sync: - After logging in, wait up to 1 minute for all product data to fully load. - [Booking System](https://help.shore.com/en/booking-system?hsLang=en#main-content) - [Online Payment](https://help.shore.com/en/booking-system?hsLang=en#online-payment) - [Your Start with Shore](https://help.shore.com/en/booking-system?hsLang=en#your-start-with-shore) - [Your Account & Access](https://help.shore.com/en/booking-system?hsLang=en#your-account-access) - [Calendar & Appointments](https://help.shore.com/en/booking-system?hsLang=en#calendar-appointments) - [Booking Page](https://help.shore.com/en/booking-system?hsLang=en#booking-page) - [Booking Settings](https://help.shore.com/en/booking-system?hsLang=en#booking-settings) - [Booking via External Platforms](https://help.shore.com/en/booking-system?hsLang=en#booking-via-external-platforms) - [System Settings](https://help.shore.com/en/booking-system?hsLang=en#system-settings) - [Services & Classes](https://help.shore.com/en/booking-system?hsLang=en#services-classes) - [Members & Resources](https://help.shore.com/en/booking-system?hsLang=en#members-resources) - [Customer Management](https://help.shore.com/en/booking-system?hsLang=en#customer-management) - [Customer Communication](https://help.shore.com/en/booking-system?hsLang=en#customer-communication) - [Reports & Analytics](https://help.shore.com/en/booking-system?hsLang=en#reports-analytics) - [Marketing Features](https://help.shore.com/en/booking-system?hsLang=en#marketing-features) - [FAQ & Troubleshooting](https://help.shore.com/en/booking-system?hsLang=en#faq-troubleshooting) - [Shore Pay Onlinepayment](https://help.shore.com/en/shore-pay-onlinepayment?hsLang=en#main-content) - [Setup & Activation](https://help.shore.com/en/shore-pay-onlinepayment?hsLang=en#setup-activation) - [Payment Options & Features](https://help.shore.com/en/shore-pay-onlinepayment?hsLang=en#payment-options-features) - [POS Cash register system](https://help.shore.com/en/pos-cash-register-system?hsLang=en#main-content) - [First steps](https://help.shore.com/en/pos-cash-register-system?hsLang=en#first-steps) - [Account & Access](https://help.shore.com/en/pos-cash-register-system?hsLang=en#account-access) - [Products & Inventory](https://help.shore.com/en/pos-cash-register-system?hsLang=en#products-inventory) - [Customers & Users](https://help.shore.com/en/pos-cash-register-system?hsLang=en#customers-users) - [Sales & Checkout](https://help.shore.com/en/pos-cash-register-system?hsLang=en#sales-checkout) - [Reports & Accounting](https://help.shore.com/en/pos-cash-register-system?hsLang=en#reports-accounting) - [Payments & Shore Pay](https://help.shore.com/en/pos-cash-register-system?hsLang=en#payments-shore-pay) - [Shore Hardware](https://help.shore.com/en/pos-cash-register-system?hsLang=en#shore-hardware) - [Customer Display](https://help.shore.com/en/pos-cash-register-system?hsLang=en#customer-display) - [Interfaces & API](https://help.shore.com/en/pos-cash-register-system?hsLang=en#interfaces-api) - [TSE & KassensichV](https://help.shore.com/en/pos-cash-register-system?hsLang=en#tse-kassensichv) - [RKSV & fiskaltrust (Austria)](https://help.shore.com/en/pos-cash-register-system?hsLang=en#rksv-fiskaltrust-austria) - [FAQ & Troubleshooting](https://help.shore.com/en/pos-cash-register-system?hsLang=en#faq-troubleshooting) - [Shore Pay](https://help.shore.com/en/shore-pay?hsLang=en#main-content) - [Getting started](https://help.shore.com/en/shore-pay?hsLang=en#getting-started) - [FAQ & Troubleshooting](https://help.shore.com/en/shore-pay?hsLang=en#faq-troubleshooting) - [Shore Pay Go](https://help.shore.com/en/shore-pay-go?hsLang=en) - [Add-ons](https://help.shore.com/en/add-ons?hsLang=en#main-content) - [Online-Listings](https://help.shore.com/en/add-ons?hsLang=en#online-listings) - [Individual Web App](https://help.shore.com/en/add-ons?hsLang=en#individual-web-app) - [Contract & Legal](https://help.shore.com/en/contract-legal?hsLang=en#main-content) - [Contract & Invoices](https://help.shore.com/en/contract-legal?hsLang=en#contract-invoices) - [Contact](https://help.shore.com/en/contact?hsLang=en#main-content) - [Contact customer support](https://help.shore.com/en/contact?hsLang=en#contact-customer-support) - [Refer-a-friend](https://help.shore.com/en/refer-a-friend?hsLang=en#main-content) - [Calendar: Refer-a-friend](https://help.shore.com/en/refer-a-friend?hsLang=en#calendar-refer-a-friend) - [POS: Refer-a-friend](https://help.shore.com/en/refer-a-friend?hsLang=en#pos-refer-a-friend) [![logo\_shore\_bildmarke\_80](https://help.shore.com/hs-fs/hubfs/03_Logos/01_Shore/logo_shore_bildmarke_80.png?width=100&height=100&name=logo_shore_bildmarke_80.png "logo_shore_bildmarke_80")](http://www.shore.com?hsLang=en) [Product Status Page](https://shore.instatus.com/) [Submit Request](https://help.shore.com/en/kb-tickets/new?hsLang=en) Copyright © 2025, Shore GmbH