---
title: How can I enable online Payments with PayPal during bookings?
description: First steps and frequently asked questions about PayPal
---

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# How can I enable online Payments with PayPal during bookings?

## First steps and frequently asked questions about PayPal

#### **Who can use PayPal online payments?**

This feature is available to all Shore POS+ and Shore All-in-One subscribers.

#### **How do I connect my PayPal account to Shore? **

- You can find the settings option in your calendar in the menu on the right side under Settings \>[Payments](https://my.shore.com/application-settings/payments). 
- If you haven’t activated any of Shore’s online payment functions before:  
  Click **Connect**
  
  ![Screenshot 2026-09-03 153743](https://help.shore.com/hs-fs/hubfs/Screenshot%202026-09-03%20153743.png?width=670&height=390&name=Screenshot%202026-09-03%20153743.png)
- If you’ve already set up a different online payment method for Shore:  
  Under PayPal, click **Setup**
- You will be automatically redirected to the PayPal website.
- Sign in to link your account to Shore and receive online payments for your bookings.
- If you don’t have a PayPal account yet, you will be guided through the process of creating one.

#### **How to enable payments for online bookings**

Once your Shore account is connected to PayPal, on the [Settings](https://my.shore.com/application-settings/payments) page you will be able to configure whether you’d like the online payments during the booking process to be optional or required.

 

#### **Where can I see my transaction details?**

You can see the individual transactions on the [Transactions](https://my.shore.com/transactions) page. 

#### **Are there any fees associated with PayPal transactions?**

- No fees are charged by Shore. Regular PayPal fees will continue to apply. Visit the PayPal Help Center for more information.

#### **Do I need a PayPal business account?**

- Yes. If you don’t have a business account, you can create one when setting up the PayPal integration.

#### **If I connect PayPal to my Shore account, will all the bookings have to be paid online?**

You can choose whether online payment should be mandatory or optional. If you only want in-person payments to be possible, you can also deactivate all online payment options.

 

#### **What payment methods are available with PayPal?**

- All the payment methods that you activate in your PayPal business account.

#### **What should I do if I don’t want to have PayPal payment enabled anymore?**

- You can revoke the consent for Shore to handle payments for you on your PayPal account dashboard.

#### **How can I issue a refund?**

- Go to the [Transactions](https://my.shore.com/transactions) page
- Click on the transaction, then on “**click here to issue a refund.”**

#### **What happens if a customer cancels an appointment?**

A refund is **not** automatically issued to the customer. When a customer cancels an appointment, if you decide to issue a refund, you can issue a full or partial refund opening the transaction details in the [Transactions](https://my.shore.com/transactions) page.

#### **What happens if I cancel an appointment?**

A refund is **not** automatically issued to the customer. You can issue a full or partial refund opening the transaction details in the [Transactions](https://my.shore.com/transactions) page.

#### What happens if I don’t use automatic confirmations and I reject an appointment request that was paid online with PayPal?

A refund is automatically issued to the customer. You don’t need to take any action beyond rejecting the appointment request.

#### **How are payments made during the booking process handled on the Shore POS app?**

- When you check-out an appointment at the Calendar app, the POS app is opened with the cart already pre-filled with the booked service(s). If the appointment was already paid during the booking process, you will see that service in the cart with the price of €0. 
- You can add any additional services or products that were not part of the initial payment normally. 
- When you generate the invoice, services paid during the booking process will be listed with the price of €0 and a footnote (with the payment method, transaction ID and time of payment) will be added to the invoice. 

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