--- title: Star mPOP Setup & Troubleshooting description: To use the Star mPOP, you'll first need to prepare the device and connect it to your iPad via Bluetooth. --- [Skip to content](https://help.shore.com/en/star-mpop-installieren#main-content) - [English](https://help.shore.com/en/star-mpop-installieren) - [Deutsch](https://help.shore.com/de/star-mpop-installieren) English Show submenu for translations [Submit request](https://help.shore.com/en/kb-tickets/new?hsLang=en) ![3.2\_logo\_outlined\_black.png\]](https://help.shore.com/hs-fs/hubfs/3.2_logo_outlined_black.png?height=34&name=3.2_logo_outlined_black.png) Open main navigation Close main navigation - - [English](https://help.shore.com/en/star-mpop-installieren) - [Deutsch](https://help.shore.com/de/star-mpop-installieren) English Show submenu for translations - [Submit request](https://help.shore.com/en/kb-tickets/new) - [Learn more about Shore](https://shore.com/) [Learn more about Shore](https://shore.com/) Hello, how can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.shore.com/en?hsLang=en) 2. [POS Cash register system](https://help.shore.com/en/pos-cash-register-system?hsLang=en) 3. [Shore Hardware](https://help.shore.com/en/pos-cash-register-system?hsLang=en#shore-hardware) # Star mPOP Setup & Troubleshooting ## To use the Star mPOP, you'll first need to prepare the device and connect it to your iPad via Bluetooth. #### Preparing the Star mPOP - Take the printer out of the packaging and place it where you'd like it to go. - Connect the printer to power using the included power adapter. - Turn the device on. - Press the front of the printer and then pull it open. - Open the paper compartment. - Insert the receipt roll correctly into the paper compartment and close the cover again. #### Connecting the Star mPOP to Your iPad - Open *Settings* on your iPad. - Select *Bluetooth*. Make sure Bluetooth is turned on. - Once the mPOP appears in the list ("*STAR mPOP-XXXXX*"), tap it to connect the printer to the iPad. - Open the Shore POS App on your iPad. - Tap the arrow **\>** in the top left to open the app menu, and select **Settings** at the bottom. - Select the menu item **Hardware \> Select Printer**. - Tap **Star** to set the printer as the active device. The mPOP is now set up and will automatically connect to the iPad from now on whenever both devices are switched on and within range. #### Troubleshooting **Resetting the mPOP** If the mPOP can no longer connect to the iPad, resetting the Bluetooth connection can help. *1) Removing the Connection Settings* - Open *Settings* on your iPad and go to *Bluetooth*. - Next to the mPOP device, tap **Ignore This Device** to disconnect the existing connection. *2) Initializing the mPOP's Bluetooth Settings* - Turn off the mPOP device. - Hold down the Bluetooth reset button on the bottom of the device. - Turn the mPOP back on using the power switch on the side, while continuing to hold down the button. - Hold down the Bluetooth reset button for about 10–15 seconds without releasing it. - Once the initialization process begins, the power LED and error LED on top of the mPOP will start blinking. - Release the Bluetooth reset button once the blinking starts. - Once initialization is complete, the error LED will stop blinking, and only the power LED will remain lit. - Then turn the mPOP back off. - Restart the iPad (or the device it was previously connected to). *3) Reconnecting* - Turn the mPOP back on. - Re-establish the Bluetooth connection (pairing) with the iPad, as described above in *"Connecting the Star mPOP to Your iPad."* **Red Exclamation Mark (Error Symbol) on the mPOP** If a red exclamation mark lights up on the mPOP, this can have the following causes: - **Receipt roll empty or incorrectly inserted** (most common cause) Solution: Check whether paper remains, and insert the roll correctly (the paper must feed from underneath). - **Receipt compartment not properly closed** Solution: Firmly press the receipt compartment shut until it audibly clicks into place. - **Paper jam** Solution: Open the cover, remove the paper, and clean the area. - **Connection issue** (Bluetooth connection to the iPad interrupted) Solution: Restart the mPOP (turn off and back on) and check the Bluetooth connection in your settings. - **Overheating** Solution: Let the device cool down for a few minutes. - 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