---
title: Star Micronics TSP650 Printer (Bluetooth) Troubleshooting
description: If your Star Micronics TSP650 can no longer connect to your iPad, or you need to reset the device to factory settings, here's a step-by-step guide.
---

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# Star Micronics TSP650 Printer (Bluetooth) Troubleshooting

## If your Star Micronics TSP650 can no longer connect to your iPad, or you need to reset the device to factory settings, here's a step-by-step guide.

#### Preparation – Important Before Resetting

**Logging Out of the POS App**

- Open the Shore POS App.
- Log out using your password.

This prevents the app from continuing to block the existing printer connection.

**Checking Your iPad Settings**

- Airplane Mode: OFF
- Bluetooth: ON

**Removing the Old Bluetooth Printer From the iPad**

1. On the iPad, open *Settings* → *Bluetooth*.
2. Look for "Star Micronics" or "TSP650."
3. Tap the **i** icon next to the printer.
4. Select **"Ignore This Device"** or **"Forget This Device."**
5. Turn Bluetooth off.
6. Wait about 4–5 seconds.
7. Turn Bluetooth back on.

#### Resetting the Printer to Factory Settings

Important: The reset will delete the previous Bluetooth settings and saved connections.

1. Turn off the printer.
2. On the back of the printer, find the small hole labeled **RST**.
3. Carefully insert a paperclip into the hole.
4. Hold down the RST button.
5. Turn on the printer while continuing to hold down the RST button.
6. Keep holding the RST button.
7. Wait until the printer completes the reset sequence: 
     - The printer initializes twice, or makes the corresponding startup sounds.
     - The LEDs blink or change during the process.
8. Release the RST button.
9. Then turn the printer off and back on once.

#### After the Reset

**Reconnecting the Printer via Bluetooth**

1. On the iPad, open *Settings* → *Bluetooth*.
2. Look for "Star Micronics" or "TSP650."
3. Tap the printer.
4. Select **Pair** or **Connect**.
5. Wait until the printer shows as "Connected."

**Setting Up the Printer in the POS App**

1. Open the Shore POS App.
2. Go to **Settings**.
3. Open the **Hardware** or **Printer** section.
4. Select **Star Micronics TSP650**.
5. Select **Connect Printer** or **Select**.
6. Perform a test print.

#### Common Errors

- **POS app wasn't logged out beforehand:** The app may continue to block the old printer connection.
- **Printer not removed from Bluetooth settings:** The old pairing can prevent the new connection.
- **RST not held down long enough:** The reset may not have been fully completed.
- **Wrong printer model selected in the POS app:** Check that **Star Micronics TSP650** is actually selected.

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