Payment Disputes: Contesting Chargebacks

Depending on the situation, you'll need different types of evidence to contest the payment.

Important: If any of these cases occurs, please contact our support team by email at pos@shore.com.

The customer believes they were charged twice or more for the same item or service. A single payment may have been processed multiple times.

According to the customer, the goods or service paid for were never received or provided, or weren't delivered within the agreed timeframe.

The cardholder questions the quality of the product or service they received, or believes the description was misleading and didn't match reality.

The customer or a third party has identified the goods as counterfeit.

The customer claims they didn't receive the agreed refund for returned or cancelled items or services.

This article gives you an overview of the most common types of payment disputes and how to proceed in each case.