---
title: "Payment Disputes: Contesting Chargebacks"
description: This article gives you an overview of the most common types of payment disputes and how to proceed in each case.
---

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# Payment Disputes: Contesting Chargebacks

## This article gives you an overview of the most common types of payment disputes and how to proceed in each case.

Depending on the situation, you'll need different types of evidence to contest the payment.

**Important:** If any of these cases occurs, please contact our support team by email at [pos@shore.com](mailto:pos@shore.com).

#### Duplicate Payments

The customer believes they were charged twice or more for the same item or service. A single payment may have been processed multiple times.

#### Goods Not Received or Service Not Provided

According to the customer, the goods or service paid for were never received or provided, or weren't delivered within the agreed timeframe.

#### Goods Not as Described / Defective

The cardholder questions the quality of the product or service they received, or believes the description was misleading and didn't match reality.

#### Counterfeit Goods

The customer or a third party has identified the goods as counterfeit.

#### Unprocessed Credits for Cancelled or Returned Goods/Services

The customer claims they didn't receive the agreed refund for returned or cancelled items or services.

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