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Access permissions

There are three user roles with different access permissions:

Admin:

  • Unlimited authorisation for all branches.
  • Can see and change all settings.
  • Receives all notifications.
  • Can delete and export customers, delete appointments, and view statistics.

 

Note: Users with Admin access have additional administrative permissions. This includes contacting SHORE Support to request contract changes or upgrades, cancel contracts, and request invoices or other billing-related documents.

Please note that, for security and data protection reasons, certain requests can only be processed for users with Admin permissions.

Owner:

  • Unrestricted authorisation for the branches in which he has been named as an owner.
  • Can see and change all settings except Settings > Payments.
  • Receives all notifications.
  • Can delete and export customers, delete appointments, and view statistics.

 

Member:

  • Limited authorisation, cannot see and change settings.
  • Only receives notifications for direct bookings.
  • Only sees his own appointments or if the employee was created as a supervisor of other employees, he also sees the appointments of these employees.

Note: Employees can cancel their own appointments, but they cannot permanently delete them from the calendar.

Cancelled appointments remain visible in the calendar and are displayed with a white background. Only users with Admin access can permanently delete these appointments.