---
title: Access permissions
description: "There are three user roles with different access permissions: Admin:     Owner:    Member:"
---

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# Access permissions

There are three user roles with different access permissions:

**Admin:**

- Unlimited authorisation for all branches.
- Can see and change all settings.
- Receives all notifications.
- Can delete and export customers, delete appointments, and view statistics.

![](https://help.shore.com/hubfs/Knowledge%20Base%20Import/shorehelpcenter.zendesk.comhcarticle_attachments360000726374admin-2.png) 

**Note:** Users with **Admin access** have additional administrative permissions. This includes contacting SHORE Support to request contract changes or upgrades, cancel contracts, and request invoices or other billing-related documents.

Please note that, for security and data protection reasons, certain requests can only be processed for users with Admin permissions.

**Owner:**

- Unrestricted authorisation for the branches in which he has **been named as an owner.**
- Can see and change all settings except **Settings \> Payments.**
- Receives all notifications.
- Can delete and export customers, delete appointments, and view statistics.

![](https://help.shore.com/hubfs/Knowledge%20Base%20Import/shorehelpcenter.zendesk.comhcarticle_attachments360000726394owner-2.png)

 

**Member:**

- Limited authorisation, cannot see and change settings.
- Only receives notifications for direct bookings.
- Only sees his own appointments or if the employee was created as a supervisor of other employees, he also sees the appointments of these employees.

![](https://help.shore.com/hubfs/Knowledge%20Base%20Import/shorehelpcenter.zendesk.comhcarticle_attachments360000726494member-2.png)

**Note:** Employees can cancel their own appointments, but they cannot permanently delete them from the calendar.

Cancelled appointments remain visible in the calendar and are displayed with a white background. Only users with **Admin access** can permanently delete these appointments.

 

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