Skip to content
English
Submit request
Learn more about Shore
  • There are no suggestions because the search field is empty.

DATEV Error Codes (KB00) – Overview and Solutions

Various error codes can occur when syncing between Shore, Fiskaly, and DATEV. So-called "KB00" errors are especially common. They usually result from missing or invalid data, issues with DATEV validation, or incorrect settings. In this article, you'll find an overview of common DATEV errors, what they mean, and possible solutions.

Note: The exact error message may vary depending on your DATEV configuration, tax advisor setup, or the DATEV interface used.

Overview of Common DATEV Errors

Error Code Meaning Possible Cause Solution
KB001_01 Problem signing receipts Temporary Fiskaly outage or maintenance Retry the DATEV export later and check the Fiskaly status
KB001_02 VAT ID format error VAT ID is in an invalid format Check the VAT ID against the international format (e.g. DE123456789)
KB001_03 VAT ID missing Required VAT ID field is empty Add the VAT ID to the customer or business record
KB002_01 Invalid IBAN IBAN doesn't match the valid format Check the IBAN and save it without spaces
KB002_02 Invalid BIC Incorrect BIC format Correct the BIC based on the bank details
KB003_01 Debtor not found Customer number doesn't exist in DATEV Create the debtor in DATEV or correct the number
KB003_02 Creditor not found Supplier not found Check the creditor in DATEV
KB004_01 Invalid account General ledger account doesn't exist Check the chart of accounts
KB004_02 Account locked Account can't be posted to Check the account release in DATEV
KB005_01 Invalid posting date Date falls outside the fiscal year Check the posting period
KB005_02 Service date missing Required service date field isn't set Add the service date
KB006_01 Invalid tax key Unsupported DATEV tax key Use a valid DATEV tax key
KB006_02 Incorrect tax amount Tax doesn't match the tax rate Check the tax calculation
KB007_01 Currency not supported Invalid ISO currency code Use a supported currency (EUR, USD, etc.)
KB008_01 Document already exists Receipt has already been transmitted Avoid duplicate exports
KB008_02 Duplicate receipt number Receipt number already exists Assign a new or unique receipt number
KB009_01 Required field missing A required field wasn't submitted Fill in the missing required fields
KB010_01 Character limit exceeded Field contains too many characters Shorten the input field
KB010_02 Special characters not allowed Contains unsupported characters Remove special characters
KB011_01 Client not found DATEV client doesn't exist or is incorrect Check the advisor/client number
KB012_01 No permission Missing DATEV permissions Check user permissions
KB013_01 Connection to DATEV failed Temporary DATEV outage or network issue Retry the connection later
KB014_01 Invalid export format File doesn't meet DATEV requirements Check the DATEV format validation

Details on Common Errors

KB001_01 – Problem Signing Receipts

This error is often related to short-term outages or maintenance work at Fiskaly.

In such cases, the following can occur:

  • individual receipts may temporarily not be fully signed
  • DATEV exports may not be processed correctly
  • warnings or error messages may appear during the DATEV export
  • syncing between Shore and DATEV may fail

Important:

Creating receipts and daily closing reports in the POS system is generally not affected by this.

In most cases, the message only concerns the further processing of the exported data at DATEV.

This is often a temporary external outage that resolves itself automatically after a short time.

Recommendation:

  • Check the Fiskaly status page
  • Retry the DATEV export later
  • Forward the affected daily closing report to your tax advisor
  • If the issue persists for a longer time, contact Shore Support
KB001_02 – VAT ID Format Error

This error occurs when a company invoice includes a VAT ID that doesn't match the format expected by DATEV.

DATEV Expects:
  • exactly two uppercase letters at the start (e.g. DE, AT, FR)
  • followed by 1 to 13 alphanumeric characters
  • no additional spaces or special characters
Examples of Valid Formats
  • DE123456789
  • ATU12345678
  • FR12345678901
Common Causes
  • typos in the VAT ID
  • extra spaces
  • incorrect country code
  • invalid special characters
  • incomplete VAT ID

Important:

An incorrect VAT ID can block the entire DATEV import.

Even a single faulty transaction can cause a complete DATEV export to be rejected.

Recommendation:

  • Check the VAT ID before issuing the invoice
  • Only enter a VAT ID if you're sure it's correct
  • If no valid VAT ID is available, leave the field empty
  • Run the DATEV export again after making the correction

General Troubleshooting Tips

Many DATEV errors can be avoided by regularly checking your master data.

We recommend:

  1. Checking VAT IDs before issuing invoices
  2. Regularly reviewing DATEV exports
  3. Saving error messages along with a screenshot
  4. Re-running DATEV exports after Fiskaly outages
  5. Contacting Shore Support for recurring issues

New Year Not Opened

If the new fiscal year wasn't opened in time in DATEV, the corresponding entries can't be transmitted automatically. In this case, you'll need to enter them manually in DATEV as a one-time correction.

Please make sure to open the cash book for the year in DATEV by January 2 at the latest. Unfortunately, we're unable to transmit this retroactively on your behalf in that case.

Here's how to proceed:

  1. Log in to your account at manager.shore.com.
  2. Go to Reports → Download → January XXXX XLS Reports.

Tip: An even faster way is via Reports → Cash Book → Select Date → January XXXX

MeinFiskal Transmission Isn't Working

If transmission via DATEV MeinFiskal isn't working, this may be because no suitable storage folder yet exists for filing your accounting documents in DATEV Belege online. In this case, you can create a new storage folder if needed.

Requirements:

  • An active contract for DATEV Unternehmen online, including Kassenbuch online
  • Correctly saved account number and a current cash balance

Here's how to create a new storage location in DATEV Belege online:

  1. Open Applications → Documents → Edit.
  2. Go to Document Storage → Accounting.
  3. Select "Add New Storage Location" and give it a unique name, e.g. "Accounting 2026."

Important Note on Validity:

Storage folders are only visible within their defined validity period. Please keep this in mind both when creating new folders and when assigning documents, so that documents are correctly matched to the right period.

More Information:

More Information

You can find more information directly from DATEV:

Contacting Support

If an error persists, please send our support team the following information:

  • the full error code
  • the exact error text
  • a screenshot
  • the time of transmission

This helps our support team identify the cause more quickly and assist you more effectively.