--- title: Instatus - the product status page description: We use the Instatus page to provide real-time updates on any issues or downtime that occur. The platform allows us to notify you of new incidents, downtime or planned maintenance. Instatus provides a --- [Skip to content](https://help.shore.com/en/instatus-the-product-status-page-1#main-content) - [English](https://help.shore.com/en/instatus-the-product-status-page-1) - [Deutsch](https://help.shore.com/de/instatus-die-produkt-statusseite-1) English Show submenu for translations [Submit request](https://help.shore.com/en/kb-tickets/new?hsLang=en) ![3.2\_logo\_outlined\_black.png\]](https://help.shore.com/hs-fs/hubfs/3.2_logo_outlined_black.png?height=34&name=3.2_logo_outlined_black.png) Open main navigation Close main navigation - - [English](https://help.shore.com/en/instatus-the-product-status-page-1) - [Deutsch](https://help.shore.com/de/instatus-die-produkt-statusseite-1) English Show submenu for translations - [Submit request](https://help.shore.com/en/kb-tickets/new) - [Learn more about Shore](https://shore.com/) [Learn more about Shore](https://shore.com/) Hello, how can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.shore.com/en?hsLang=en) 2. [Booking System](https://help.shore.com/en/booking-system?hsLang=en) 3. [FAQ & Troubleshooting](https://help.shore.com/en/booking-system?hsLang=en#faq-troubleshooting) # Instatus - the product status page We use the [**Instatus** page](https://shore.instatus.com/) to provide real-time updates on any issues or downtime that occur. The platform allows us to notify you of new incidents, downtime or planned maintenance. Instatus provides a history of all past incidents as well as an overview of system updates in general for the last 90 days. You will find information on the following Shore products: **Online Calendar, Booking Widget, Shore Business App, Shore POS App and the POS Manager. ** ![image-png-Jan-25-2022-10-49-29-50-AM](https://help.shore.com/hs-fs/hubfs/image-png-Jan-25-2022-10-49-29-50-AM.png?width=688&height=506&name=image-png-Jan-25-2022-10-49-29-50-AM.png) You can view past incidents by clicking on **Show Incident History** at the bottom of the page. Information is shared in both English and German. #### **Incidents and downtimes** There are four different statuses that describe the course of a problem: 1. **Investigating the issue**: We have noticed XY and are currently investigating how to fix the problem.  2. **Issue Identified & working on a fix:** We are already working on a solution. 3. **Monitoring the situation**: We implemented a fix and are currently monitoring the result. 4. **Issue resolved**: The service is working as expected again.   #### Maintenance We also use the Instatus page to notify you about upcoming maintenance. We use the following statuses: 1. **Maintenance didn't start yet** 2. **Maintenance is currently in progress** 3. **Maintenance is complete** #### Get live updates To receive live updates of the status page, you can simply sign up [here](https://shore.instatus.com/). You have the option to receive updates via email, slack, webhook or feed. - [Booking System](https://help.shore.com/en/booking-system?hsLang=en#main-content) - [Online Payment](https://help.shore.com/en/booking-system?hsLang=en#online-payment) - [Your Start with Shore](https://help.shore.com/en/booking-system?hsLang=en#your-start-with-shore) - [Your Account & Access](https://help.shore.com/en/booking-system?hsLang=en#your-account-access) - [Calendar & Appointments](https://help.shore.com/en/booking-system?hsLang=en#calendar-appointments) - [Booking Page](https://help.shore.com/en/booking-system?hsLang=en#booking-page) - [Booking Settings](https://help.shore.com/en/booking-system?hsLang=en#booking-settings) - [Booking via External Platforms](https://help.shore.com/en/booking-system?hsLang=en#booking-via-external-platforms) - [System Settings](https://help.shore.com/en/booking-system?hsLang=en#system-settings) - [Services & Classes](https://help.shore.com/en/booking-system?hsLang=en#services-classes) - [Members & Resources](https://help.shore.com/en/booking-system?hsLang=en#members-resources) - [Customer Management](https://help.shore.com/en/booking-system?hsLang=en#customer-management) - [Customer Communication](https://help.shore.com/en/booking-system?hsLang=en#customer-communication) - [Reports & Analytics](https://help.shore.com/en/booking-system?hsLang=en#reports-analytics) - [Marketing Features](https://help.shore.com/en/booking-system?hsLang=en#marketing-features) - [FAQ & Troubleshooting](https://help.shore.com/en/booking-system?hsLang=en#faq-troubleshooting) - [Shore Pay Onlinepayment](https://help.shore.com/en/shore-pay-onlinepayment?hsLang=en#main-content) - [Setup & Activation](https://help.shore.com/en/shore-pay-onlinepayment?hsLang=en#setup-activation) - [Payment Options & Features](https://help.shore.com/en/shore-pay-onlinepayment?hsLang=en#payment-options-features) - [POS Cash register system](https://help.shore.com/en/pos-cash-register-system?hsLang=en#main-content) - [First steps](https://help.shore.com/en/pos-cash-register-system?hsLang=en#first-steps) - [Account & Access](https://help.shore.com/en/pos-cash-register-system?hsLang=en#account-access) - [Products & Inventory](https://help.shore.com/en/pos-cash-register-system?hsLang=en#products-inventory) - [Customers & Users](https://help.shore.com/en/pos-cash-register-system?hsLang=en#customers-users) - [Sales & Checkout](https://help.shore.com/en/pos-cash-register-system?hsLang=en#sales-checkout) - [Reports & Accounting](https://help.shore.com/en/pos-cash-register-system?hsLang=en#reports-accounting) - [Payments & Shore Pay](https://help.shore.com/en/pos-cash-register-system?hsLang=en#payments-shore-pay) - [Shore Hardware](https://help.shore.com/en/pos-cash-register-system?hsLang=en#shore-hardware) - [Customer Display](https://help.shore.com/en/pos-cash-register-system?hsLang=en#customer-display) - [Interfaces & API](https://help.shore.com/en/pos-cash-register-system?hsLang=en#interfaces-api) - [TSE & KassensichV](https://help.shore.com/en/pos-cash-register-system?hsLang=en#tse-kassensichv) - [RKSV & fiskaltrust (Austria)](https://help.shore.com/en/pos-cash-register-system?hsLang=en#rksv-fiskaltrust-austria) - [FAQ & Troubleshooting](https://help.shore.com/en/pos-cash-register-system?hsLang=en#faq-troubleshooting) - [Shore Pay](https://help.shore.com/en/shore-pay?hsLang=en#main-content) - [Getting started](https://help.shore.com/en/shore-pay?hsLang=en#getting-started) - [FAQ & Troubleshooting](https://help.shore.com/en/shore-pay?hsLang=en#faq-troubleshooting) - [Shore Pay Go](https://help.shore.com/en/shore-pay-go?hsLang=en) - [Add-ons](https://help.shore.com/en/add-ons?hsLang=en#main-content) - [Online-Listings](https://help.shore.com/en/add-ons?hsLang=en#online-listings) - [Individual Web App](https://help.shore.com/en/add-ons?hsLang=en#individual-web-app) - [Contract & Legal](https://help.shore.com/en/contract-legal?hsLang=en#main-content) - [Contract & Invoices](https://help.shore.com/en/contract-legal?hsLang=en#contract-invoices) - [Contact](https://help.shore.com/en/contact?hsLang=en#main-content) - [Contact customer support](https://help.shore.com/en/contact?hsLang=en#contact-customer-support) - [Refer-a-friend](https://help.shore.com/en/refer-a-friend?hsLang=en#main-content) - [Calendar: Refer-a-friend](https://help.shore.com/en/refer-a-friend?hsLang=en#calendar-refer-a-friend) - [POS: Refer-a-friend](https://help.shore.com/en/refer-a-friend?hsLang=en#pos-refer-a-friend) [![logo\_shore\_bildmarke\_80](https://help.shore.com/hs-fs/hubfs/03_Logos/01_Shore/logo_shore_bildmarke_80.png?width=100&height=100&name=logo_shore_bildmarke_80.png "logo_shore_bildmarke_80")](http://www.shore.com?hsLang=en) [Product Status Page](https://shore.instatus.com/) [Submit Request](https://help.shore.com/en/kb-tickets/new?hsLang=en) Copyright © 2025, Shore GmbH