Sometimes a card payment made with the Shore Pay terminal isn’t fully completed. To help you keep track in such cases, there is now a new section in the Cash Register called "Shore Pay Incomplete Orders."
What will you find there?
This section displays payments that were initiated but not successfully completed – for example, if the process was interrupted due to a poor network connection, a brief card tap, or other reasons unrelated to the system.
What can you do?
-
Complete payment:
You can finalize the payment later – even if the customer is no longer on site. The payment information has been securely stored in the background, allowing you to complete the transaction without any issues. -
Cancel payment:
If the customer paid using a different method (e.g. cash), you can simply cancel the incomplete payment.
Important notes
-
The payment and the corresponding invoice will only be booked on the day you complete the payment – not retroactively on the day the customer was actually present.
-
The payment will then also appear in the daily report of the completion day.
-
You have 48 hours to complete an incomplete payment. After that, it will be automatically canceled.