In this article, you'll find answers to all important questions about your contract:
Where can I find my contract and information about my contract?
When you conclude a Shore contract, you automatically receive an order confirmation via email. The order confirmation specifies your contract term and contains a list of all the Shore products that are part of your subscription.
You can also find information about your contract in your Shore account. Click on your user name in the top right and then on Company.
- For details regarding your subscription, click on Contract.
- To view the term and the renewal date of your contract, click on Payment. You can also change your payment method there.
When does my Shore contract become binding?
Your Shore contract starts when you accept the offer we send you via a link, or when you sign a paper-based Shore contract (“conclusion of the contract”). Unless otherwise agreed, you have unlimited access to all Shore features in your subscription starting from this moment. The contract period starts with the first invoice we issue (“start of the contract”).
How long is my contract term?
The term of your contract depends on the selected payment frequency. If you have opted for annual payment, the basic term is 12 months from the start of the contract; if you have opted for monthly payment, the basic term is one month from the start of the contract. The contract start date corresponds to the date of your first invoice. The basic term is automatically extended by a further 12 months for annual payments or one month for monthly payments (extension term).
You can view the end of the current contract term in your account under Company > Payment (“Set to renew on”).
How can I terminate my contract?
To terminate your Shore contract, please send an email to customerservice@shore.com within the notice period. In order for us to process your cancellation more quickly, please note the following points:
- Use the email address of your Shore Admin account.
- Specify the reason for terminating the contract.
How long is the notice period?
In the case of annual payment, the notice period is one month to the end of the basic term or a renewal term. In the case of monthly payment, the notice period is two weeks to the end of the basic term or a renewal term. This means that your notice of termination must be received by us in writing at least one month or two weeks before the date of the contract extension.
You can find the date of the contract extension in your Shore account under Company > Payment.
Note: The monthly cancellation only applies to newly concluded contracts after 01.02.2022.