Shore Pay Online: How do I enable online payment for appointment bookings?

What is Shore Pay Online?

Shore Pay Online is our new integrated solution for online payments that you can activate directly through your Shore calendar. It gives you a simple way to securely and conveniently process payments for appointment bookings.

What Shore Pay Online offers:

Accept online payments for booked appointments
Full control over payouts, refunds & transactions via the Express Dashboard
Easy self-service activation, no support needed
Transparent and competitive 2.49 % transaction fee
Currently supports debit cards, credit cards, Google and Apple Pay, Klarna

Benefits of Shore Pay Online

Fewer no‑shows thanks to upfront payments
Faster revenue from online booking & payment
Simple management via your Express Dashboard

Requirements & Key Notes

To use Shore Pay Online, you need:

Tax must be correctly configured in the system
- Taxes must be created under Setup > Calendar Settings > Taxes
- Afterwards, taxes can be added to each individual service
- By default, the tax rate applicable in your country will be used if no tax is set.

A separate Shore Pay account is required for each location
- After the initial setup, adding Shore Pay for additional locations is very quick: The data is automatically transferred – you only need to confirm it, and Shore Pay Online will be activated

How to enable Shore Pay Online

You can easily activate it yourself:

In your calendar, go to Setup > Calendar Settings > Payments
Depending on your current payment methods:
- If no payment method is active, click “Activate credit card payment”
- If another method (e.g. PayPal*) is already active, click “Set up” next to Shore Pay Online
  Note: PayPal is only available with the Shore Booking + Marketing package.
You’ll be redirected to the Shore Pay Online onboarding process
Enter the following information:
- Company details
- Details of the responsible person
- Bank account details for payouts
After successful setup, you’ll be returned to your Shore calendar

Setting payment options

Once Shore Pay Online is active, you can choose how customers can pay:

Only pay on-site
Only online payment
Both on-site and online payment (recommended)

You can set this under Setup > Calendar Settings > Payments in your Shore calendar

Note: The option “Let your customers decide whether they want to pay online” is not available immediately after activation of Shore Pay Online.
This option will appear approximately 2 days after activation.

Important: When activating Shore Pay Online, the customer attribute “Address” must be set as a required field.
Your end customers will then be asked to enter their address during the booking process.
This is necessary because an invoice will be generated after the booking.

If the billing address is not set as a required field and the customer does not enter an address, this may cause issues during the booking process.
In such cases, the payment page may fail to load properly and remain stuck in a loading state.

Frequently Asked Questions

What is the fee?
2.49 % per transaction. Different conditions apply for payments via Klarna.
The fee is 2.99% + €0.35 per transaction.
Which payment methods are currently available?
Currently, only debit and credit card payments are supported. Additional methods are planned.

Transactions & Management

View payments:
In the Transactions section, you can view all payments.
Issue refunds:
Click on the desired transaction in Transactions and then select “Click here to issue a refund.” You can then decide whether to refund the full amount or only a partial amount.
Download invoices:
Next to each transaction, you’ll find a download icon that allows you to download the invoice directly.
Access the Express Dashboard:
From here, you can also access the Express Dashboard, where you can configure general settings such as the payment interval.