Shore invoices & payments: FAQs

Where can I find my Shore invoices?

You can easily download your Shore invoices directly in your Shore calendar.

To do so, click on your username in the top right corner and go to:
Company → Subscription → Manage subscription

Here you can also update your payment method and billing address.

How can I change my billing address?

You can easily update your billing address in your Shore calendar:

Click on your username in the top right corner and go to:
Company → Subscription → Manage subscription → Billing & shipping address

What should I do if my invoice is incorrect?

We create your invoices with great care and ensure that the correct amount is always charged.

If you believe your invoice is incorrect, please send us an email at billing@shore.com.

How can I change my bank details or payment method?

Click on your username in the top right corner and go to:
Company → Subscription → Manage subscription → Payment methods

How can I pay?

Direct debit

If your current bank details are stored in your calendar, the monthly or annual fee will be automatically debited from your account on the invoice date.

Credit card

If your credit card details are stored in your calendar, the monthly or annual fee will be charged to your credit card on the invoice date.

Customers in Switzerland

You will receive a QR code with your invoice that you can use for payment.

If your invoice does not contain a QR code, you can simply use the QR code from a previous invoice.

My payment failed. What should I do?

If your payment failed, you have the following options:

1. Pay online (recommended)

Use the payment link to view and pay all open invoices conveniently using your saved payment method.

2. Bank transfer

Alternatively, you can transfer the outstanding amount within 7 days to the bank account stated on the invoice.

• For a single invoice: please include the invoice number as the reference
• For multiple open invoices: you can pay them together and use your company name as the reference

I see a notice in my calendar about a billing issue. What should I do?

If you see a notice in your calendar, it means that there are open invoices.

You can easily review and pay them:

Via the calendar banner

You will see a notice saying “You have open invoices” and can access them directly.

Via your account

Go to:
Company → Subscription → Manage subscription → Invoice history

There you can:

• View all open invoices
• Download invoices
• Complete payments directly

Why is my invoice marked as paid, but I still see a notice?

In some cases, a payment may not have been successfully processed (e.g. due to insufficient funds or issues with the payment method).

Please check:

• Whether your last payment was successful
• Whether your payment method is up to date and valid

It is also possible that older invoices are still outstanding.