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      How to Set Up the WhatsApp Integration with Superchat and Shore

      With the WhatsApp integration, you can contact your clients directly through this channel — for example, to send appointment reminders, newsletters, or special promotions. The setup only takes a few minutes.

      💡 Tip:
      If you’d like to learn more about what the WhatsApp integration with Superchat and Shore is and the benefits it offers, read this article:
      What is the WhatsApp integration with Superchat and Shore?

      Step 1: Activate the Superchat Integration in Shore

      1. In your Shore calendar, go to Settings → Integrations.

      2. Click the link to create a free Superchat account (Free Package).

      3. Turn on the switch labeled Activate Superchat.

      From this point on, your customer data (name, email address, and phone number) will automatically sync with Superchat.

      Step 2: Connect Your WhatsApp Business Account

      1. Log in to Superchat.

      2. Add your existing WhatsApp Business account.

      3. If you don’t have one yet, you can create it directly from within Superchat.

      Step 3: Create an API Key in Superchat

      1. Log in to your Superchat account.

      2. Go to Integrations → Explore Integrations.

      3. Select API Key and click Add.

      4. Create a new API key, copy it, and save it somewhere secure.

      Step 4: Insert the API Key in Shore

      1. Go back to your Shore calendar → Settings → Integrations.

      2. Paste the API key into the appropriate field.

      3. Click Save.

      ✅ If everything is correct, the integration will be activated.
      ⚠️ If you see the message “Changes could not be saved”, check that the API key is correct or contact Superchat Support.

      Step 5: Getting Started with the Free Package

      Create a template to inform your customers that you are now reachable via WhatsApp. You can find a guide on how to create templates in Superchat.

      Template examples:

      • An initial WhatsApp newsletter announcing special offers (e.g. Black Friday, holiday deals, etc.).

      ⚠️ Note:
      With the free Superchat plan ("Free Product"), you can send up to 150 WhatsApp reminders.
      Once this limit is reached, a notification will appear in the Superchat dashboard, along with the option to upgrade your plan.

      Step 6: Set Up WhatsApp Appointment Reminders

      1. In your Shore calendar, go to Reminder Settings.

      2. Create a new reminder or edit an existing one.

      3. Choose WhatsApp as the delivery channel (instead of SMS or email).It’s recommended to also select email as an additional delivery method.

      4. Click Save.

      📌 Important:
      Each WhatsApp reminder template must be approved by Meta.
      This process is automatic and usually only takes a few minutes.

      Step 7: Manage Templates

      • In Superchat, you’ll see all WhatsApp templates that are automatically generated.

      • If you have multiple WhatsApp reminders active, you will see multiple templates.

      • Use the template ID (visible in the Shore URL) to match each one to the correct reminder.

      ⚠️ Important:
      Never delete templates directly in Superchat.
      Always manage them from the Reminders section in Shore.

      Step 8: Deactivate the Integration

      If you decide to stop using the integration:

      1. Go to Integrations in your Shore calendar and deactivate the Superchat integration.

      2. Switch your reminders back to SMS or email.

      3. Cancel your Superchat subscription directly from your Superchat account.

      ✅ That’s it!

      Your WhatsApp integration is now fully set up.
      You can now communicate directly with your customers through WhatsApp — for reminders, promotions, or newsletters — and manage everything easily from your Shore system.