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Shore Customer Display – Troubleshooting Guide

Can't connect your tablet to the Shore customer display? We'll walk you through the troubleshooting process so you can get it up and running again as quickly as possible.

Requirements

Note: The customer display is only included in the Shore Kasse+ and All-in-One packages.

Is My Device Compatible?

We've put together a list of compatible Apple tablets so you can check whether your device is compatible.The minimum iOS version required for the tablet is iOS 15.
As a result, the following models are no longer compatible: iPad 1–4, iPad Mini 1–3, iPad Air.

We generally recommend using the current iOS version.

Is My iPad Charged?

A low battery level can cause connection issues, so we recommend keeping the device plugged in, especially during updates.

Error Messages

The display can't be connected.

Please follow these steps:

  1. Log in to the Shore POS App
  2. Go to Settings > Customer Display
  3. Option: Enable Customer Display > Disable the toggle
  4. Option: Enable Customer Display > Enable the toggle
  5. Now scan the new code with the Customer Display app on the iPad