Online Payment
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      Shore Pay Online: How do I enable online payment for appointment bookings?

      With Shore Pay Online, you can allow your customers to pay for appointments directly online—easy, secure, and without manual setup. This saves time, reduces no‑shows, and ensures smoother payments.

      What is Shore Pay Online?

      Shore Pay Online is our new integrated solution for online payments that you can activate directly through your Shore calendar. It gives you a simple way to securely and conveniently process payments for appointment bookings.

      What Shore Pay Online offers:

      • Accept online payments for booked appointments

      • Full control over payouts, refunds & transactions via the Express Dashboard

      • Easy self-service activation, no support needed

      • Transparent and competitive 2.49 % transaction fee

      • Currently supports credit cards (more payment methods to follow)

       

      Benefits of Shore Pay Online

      • Fewer no‑shows thanks to upfront payments

      • Faster revenue from online booking & payment

      • Simple management via your Express Dashboard

       

      Requirements & Key Notes

      To use Shore Pay Online, you need:

      • A valid VAT-ID or USt-ID entered in the Subscription section of your Shore account

      • Make sure the correct tax rate is set in the services in the system
        → Default fallback is 19% if no specific rate is configured

      • A separate Shore Pay account is required for each location

      How to enable Shore Pay Online

      You can easily activate it yourself:

      1. In your calendar, go to Settings > Payments

      2. Depending on your current payment methods:

        • If no payment method is active, click “Activate credit card payment”

        • If another method (e.g. PayPal*) is already active, click “Set up” next to Shore Pay Online
          Note: PayPal is only available with the Shore Booking + Marketing package.

      3. You’ll be redirected to the Shore Pay Online onboarding process

      4. Enter the following information:

        • Company details

        • Details of the responsible person

        • Bank account details for payouts

      5. After successful setup, you’ll be returned to your Shore calendar

      Setting payment options

      Once Shore Pay Online is active, you can choose how customers can pay:

      • Only pay on-site

      • Only online payment

      • Both on-site and online payment (recommended)

      You can set this under Settings > Payments in your Shore calendar

      Frequently Asked Questions

      • What is the fee?
        2.49 % per transaction

      • Which payment methods are currently available?
        Currently, only credit card payments are supported. Additional methods are planned.

      • Where can I view my transactions?
        All transactions are visible in the Express Dashboard and under Settings > Payments > Transactions

      • Can I manage payouts and refunds?
        Yes! You have direct access via your Express Dashboard in the Shore Calendar. You can choose your payout interval (e.g. daily) and issue refunds directly.

      Next Steps

      Shore Pay Online is currently in its Release Candidate phase, which means:

      • We are actively gathering feedback

      • New features (e.g. partial payments & more payment methods) are already planned

      • You are part of the development—your feedback is welcome!