Online Payment
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      Shore Pay Online: How do I enable online payment for appointment bookings?

      With Shore Pay Online, you can allow your customers to pay for appointments directly online—easy, secure, and without manual setup. This saves time, reduces no‑shows, and ensures smoother payments.

      What is Shore Pay Online?

      Shore Pay Online is our new integrated solution for online payments that you can activate directly through your Shore calendar. It gives you a simple way to securely and conveniently process payments for appointment bookings.

      What Shore Pay Online offers:

      • Accept online payments for booked appointments

      • Full control over payouts, refunds & transactions via the Express Dashboard

      • Easy self-service activation, no support needed

      • Transparent and competitive 2.49 % transaction fee

      • Currently supports credit cards (more payment methods to follow)

       

      Benefits of Shore Pay Online

      • Fewer no‑shows thanks to upfront payments

      • Faster revenue from online booking & payment

      • Simple management via your Express Dashboard

       

      Requirements & Key Notes

      To use Shore Pay Online, you need:

      • Tax must be correctly configured in the system
        • Taxes must be created under Settings > Taxes
        • Afterwards, taxes can be added to each individual service
        • By default, the tax rate applicable in your country will be used if no tax is set.

      • A separate Shore Pay account is required for each location
        • After the initial setup, adding Shore Pay for additional locations is very quick: The data is automatically transferred – you only need to confirm it, and Shore Pay Online will be activated

      How to enable Shore Pay Online

      You can easily activate it yourself:

      1. In your calendar, go to Settings > Payments

      2. Depending on your current payment methods:

        • If no payment method is active, click “Activate credit card payment”

        • If another method (e.g. PayPal*) is already active, click “Set up” next to Shore Pay Online
          Note: PayPal is only available with the Shore Booking + Marketing package.

      3. You’ll be redirected to the Shore Pay Online onboarding process

      4. Enter the following information:

        • Company details

        • Details of the responsible person

        • Bank account details for payouts

      5. After successful setup, you’ll be returned to your Shore calendar

      Setting payment options

      Once Shore Pay Online is active, you can choose how customers can pay:

      • Only pay on-site

      • Only online payment

      • Both on-site and online payment (recommended)

      You can set this under Settings > Payments in your Shore calendar

      Frequently Asked Questions

      • What is the fee?
        2.49 % per transaction

      • Which payment methods are currently available?
        Currently, only debit and credit card payments are supported. Additional methods are planned.

         

      Transactions & Management

      • View payments:
        In the Transactions section, you can view all payments.

      • Issue refunds:
        Click on the desired transaction in Transactions and then select “Click here to issue a refund.” You can then decide whether to refund the full amount or only a partial amount.

      • Download invoices:
        Next to each transaction, you’ll find a download icon that allows you to download the invoice directly.

      • Access the Express Dashboard:
        From here, you can also access the Express Dashboard, where you can configure general settings such as the payment interval.