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Manually Adjusting Tax Rates

Below, we'll walk through all the ways you can adjust tax rates yourself in our POS Manager system.

  1. Changing a tax rate globally (POS Manager)
  2. Changing the tax rate for an individual product (POS Manager)

Note: If you run into any issues during checkout after making these changes, please log out and back into the app with your account.

 

Changing a Tax Rate Globally (POS Manager)

To do this, open the POS Manager and access your tax rates under Settings > Business.

At the bottom, you'll find the VAT Rates section. Here you can add and edit VAT rates for use on your invoices. You can adjust the percentage directly, then choose whether to keep the gross price or the net price.

  • Select the tax class you want to edit by clicking Edit.
  • Change the name and the tax rate value (e.g. from 16 to 19).
  • Choose how the recalculation should be handled:
    • Select "Keep gross price" if the net price should be adjusted.
    • Select "Keep net price" if the gross price should be adjusted.
  • When you're done, click "Save" in the bottom right.

After saving, your products will be updated in the background, which can take a few minutes depending on how many products you have. Please be patient.

 

Changing the Tax Rate for an Individual Product (POS Manager)

If a specific product needs a different tax rate, follow these steps:

  • Open the POS Manager and go to Product Manager > Product List.
  • Click the product you want to edit.
  • In the Gross Price & Tax field, select the new value under VAT.
  • Click Save in the top right to apply the change immediately.

Important Note on Taxes When Using Both the POS and Calendar

If you use both the POS system and the calendar, your services from the calendar are carried over (synced) into the POS. This means the tax information you set for each service in the calendar is applied 1:1 in the POS. That's why it's important that the correct tax types are already set up in the calendar.

This applies even if you're tax-exempt. Even in the case of a tax exemption, a corresponding tax type with 0% VAT must be created and assigned to the relevant services.

The "No Tax" setting simply means that no specific tax type has been set. In this case, the POS system automatically applies the standard tax rate for the relevant country, which can lead to incorrect tax calculations.

Please make sure the tax types and their assignment to each service in the calendar are always kept correct and up to date — especially if you apply a reduced tax rate or a tax exemption.

Procedure: Calendar → Settings → Taxes → create tax types (e.g. VAT and 0% VAT). Then assign the appropriate tax type to each service.

Only by setting this up correctly in the calendar can the calendar and POS system reliably stay in sync with the correct tax information.