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Create and edit appointment reminders

You can use the appointment reminder function to send your customers a reminder before or after the appointment.
For example, to remind the customer of the appointment one day in advance or to remind them to make a new appointment a few days later.
You can freely choose the text and sending time for the reminder and adjust it at any time.
The number of email or sms reminders is not limited.

Create a reminder

To create, edit or delete appointment reminders, click on Marketing in the main menu and then on Reminders.

To create a reminder, click on New Reminder.

Edit reminder

To edit a reminder, click on the reminder, edit the text and send time, and then click Save.

Delete reminder

To delete the reminder, click on the trash button or click on the reminder and then on Delete.

How many reminders can I create?

You can create as many email reminders as you like. There’s no upper limit to these.

You can also send multiple text message reminders to your customers about their upcoming appointment. Use the opportunity to remind your customers of their upcoming appointment in advance and make sure that the appointment takes place.

Tip: Send a reminder 24 hours before the appointment and another one hour before in order to best inform your clients!

SMS Reminder

Note: In addition to the e-mail appointment reminders, you have the option of notifying your customers of the upcoming appointment via SMS.
Depending on the contract, additional cost may apply.

There is no limit to your characters, so you can make the appointment reminder flexible in length. When creating the reminder, you can see how many SMS your text will take up.

Your appointment reminders always consist of your company name and the text itself. Under "Customer notifications" in your settings you can set the name for your SMS notifications.

Tip: You may want to choose a shorter name to minimize the number of characters used in your text.


If you haven't set a name for SMS reminders, we will use the specified company name from your general company settings.

You are not sending SMS reminders yet? Simply activate them in company settings.

 

All information about the Whatsapp reminder function you will find here.

Why Aren't Appointment Reminders Being Received?

If your customers aren't receiving appointment reminders, there can be several causes. Here are the most common reasons and solutions:

1. Incorrect Contact Details
Make sure the customer's phone number is correct and saved in international format. Example:

  • Correct: +491535566124
  • Incorrect: 01535566124

2. Timing of the Booking
If, for example, a reminder is set to be sent two days before the appointment, but the appointment was only booked one day in advance, no reminder will be sent.

3. Settings and SMS Quota
Check whether SMS notifications are enabled and whether your SMS quota is sufficient. You can find these settings under: Company Settings > Contract > SMS Settings.

4. Customer Has Unsubscribed from Communications
If a customer has unsubscribed from newsletters, they'll still receive appointment reminders. However, if they've unsubscribed from all communications, no reminders can be delivered.

5. Technical Issues
In rare cases, technical issues can prevent delivery. If all settings are correct and the problem persists, please contact our support team.

By checking these points, you can make sure your customers receive appointment reminders as intended.