With the integration between Superchat and Shore, you can use WhatsApp as a professional communication channel for your business. This allows you to reach your clients where they are most active – directly on their smartphones.
Why WhatsApp?
- Because it’s one of the most widely used instant messaging apps worldwide.
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Messages are almost always opened and read immediately.
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Customers trust WhatsApp and respond faster than they do to emails.
Benefits for Your Business
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Fewer no-shows: WhatsApp appointment reminders can reduce missed appointments by up to 70%.
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Faster communication: Messages are delivered reliably and instantly.
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More sales: Promotions (such as Black Friday or last-minute deals) get booked quickly.
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Personalized contact: Individual messages with the client’s name and details.
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Automation: Automatic replies, booking links, and newsletters.
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GDPR-compliant: Communication via the official WhatsApp Business API, certified by Meta.
Included Features
The WhatsApp integration is available if you are using the Shore Booking + Marketing package or the Shore All-in-One package.
Shore Free Package (no monthly fee, only pay per message sent):
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Send and receive messages (centrally managed in Superchat)
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Automated replies (e.g. booking links during absence)
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Personalized newsletters
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Professional WhatsApp Business account with your branding
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WhatsApp conversation prices are defined by Meta
Optional Upgrade (€49/month):
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Appointment reminders via WhatsApp
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Personal touch in reminders
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More users and advanced automation options
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WhatsApp conversation prices are defined by Meta
All in One System
The best part: you continue managing everything directly from your Shore system.
Where you previously set up reminders via SMS or email, you now also have the option to use WhatsApp.
There’s no need to juggle multiple platforms – Superchat runs in the background while you use the familiar Shore interface.
Everything stays organized and in one place.
Common Use Cases
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Appointment reminder: “Hi Paula! Looking forward to seeing you tomorrow at 2:30 PM.”
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Promotions: “Today only: 30% off – would you like me to save you a spot?”
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Last-minute cancellation: The appointment is now available
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After the appointment: “Your hair looks amazing – would you like to leave us a review on Google?”
Security and Professionalism
- ✅ GDPR-compliant
- ✅ Official Meta Business Partner
- ✅ Professional account with your own branding
Pricing and Costs
Superchat Plans:
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Basic (€49/month): 8 users, €10 WhatsApp credit, standard onboarding.
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Professional (€149/month): 15 users, €25 WhatsApp credit, industry-specific onboarding, premium chat support.
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Advanced (€249/month): 25 users, €40 WhatsApp credit, dedicated account manager, training sessions included.
There is also a free inbox available for Shore customers, supporting up to 3 users.
WhatsApp Messaging Costs:
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Customer-initiated: Free
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Business-initiated: Between €0.05 and €0.11 per message (depending on category and country)
Support
Support for the WhatsApp integration is handled directly by Superchat, not by Shore.
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Free Plan: Assistance via live chat inside the Superchat tool
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Basic Plan: Onboarding session with a specialist (45-minute call)
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Professional Plan: Onboarding with two specialists, including follow-up calls
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Advanced Plan: Dedicated account manager + premium support with multiple onboarding sessions
Want to see a detailed demo of Superchat?
You can contact the Superchat Sales Team directly.
💡 Tip: You’ll find more helpful articles and tutorials in the Superchat Academy to help you make the most of the platform.
Get Started with WhatsApp Integration
👉 Try it now for free: Go to the Free Package
Want to learn how to set up the integration step by step?
Read here: How do I set up the WhatsApp Integration with Superchat and Shore?