Troubleshooting the Calendar (App Version)

My Shore Calendar App isn't working

Are appointments missing in your Shore Calendar App, or aren't they updating regularly?
Below are a few steps that can often already resolve the issue.

• Is your app up to date? Open the App Store / Play Store and download the latest version if needed.
• Properly restarting the app often resolves the issue as well.
• Once the app has been properly closed, open it again and log in with your credentials.
• Test whether you can log in via the browser and use the calendar there, to check whether it's a general calendar issue.
• Clear the Cache: Simply closing or swiping away the app isn't enough to clear the cache. If too much cache builds up, this can lead to instability and, in the worst case, unsaved entries.
  • iOS: Log out of the app once and log back in with your password — this clears the cache.
  • Android:
    1. First log out of the app (using your password).
    2. Open your Android device's settings.
    3. Tap Apps (or Apps & Notifications).
    4. Select the Shore App.
    5. Tap Storage or Storage & Cache.
    6. Tap Clear Cache.

If the problem persists, feel free to reach out to Shore Support at service@shore.com and send us a screenshot, so we can look into your issue as thoroughly as possible.