How can I contact Shore Support?

Need help with Shore? Depending on your question, there are several ways to quickly find the answer you need.

🔎 1. Help Center & Videos

Many questions can be answered directly in our Help Center. There, you'll find step-by-step guides and helpful videos about Shore.

Especially if you're setting up Shore or want to learn how a feature works, we recommend checking the Help Center first.

💬 2. Chatbot – directly in Shore

You can access our AI chatbot Shorety directly via your Calendar or POS Manager. It's available 24/7 and can answer many common questions right away.

This is often the quickest way to get help without having to wait for a response from our Support team.

✉️ 3. Email our Support team

Couldn't find the answer you were looking for in the Help Center or through the chatbot?

Then email our Support team at service@shore.com.

Please describe your issue in as much detail as possible. Screenshots or specific examples can help us understand and resolve your issue faster.

📞 4. Phone Support

If you haven't been able to resolve your issue through the Help Center, chatbot, or email, you can also reach us by phone during our service hours.

Service hours:
Monday to Friday: 9:00 am–4:00 pm
Saturday: 9:00 am–1:00 pm

+49 89 41207107

Please note that there may be waiting times when contacting us by phone. For many questions, you'll find a solution faster through our Help Center or chatbot.