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Help Center

Shore Booking + Marketing

Staff & Resources

Shore Booking + Marketing

Everything about your online booking system

News

How do I get customer reviews and how can I activate customer feedback+?

Instatus - the product status page

How can I delete my customer data?

Follow-Up Appointments

What is Reserve with Google?

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Getting started with Shore

Setup & Settings (Video)

Setup & Settings

The main menu

How can I repeat the interactive product tour?

Account & Password

How can I reset my password?

How can I change my password?

What's the best web browser for using Shore?

My calendar does not load or loads very slowly. What can I do?

I can't access my calendar. What can I do?

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Settings

Company Settings

User Settings

Adding individual booking hours for your employees

How do I organize my services?

Can I change the order of my services in the booking form?

What’s the difference between a service and a course?

Where can I enter the days on which my business remains closed?

Managing booking hours and absences

How do I create a service?

Setting up your general booking hours

How do I create services with steps?

How can I enter absences in the calendar?

How do I set the employee-room combination correctly?

Calendar settings

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Customers & Appointment Management

Customer profile

What is the difference between time intervals and the accuracy of the calendar?

How do I create appointments?

Quick appointment creation

How do I create a recurring appointment?

How can I sync Shore with an Apple calendar?

What is the purpose of the column "Not defined" in the calendar?

How do I change the order of my employees in the calendar?

How can I import my customer data?

How can I create and manage my customer groups?

Customer attributes – What information is requested during booking?

Where can I enter notes and where are they saved?

Can I export my customer details?

Create and edit appointment reminders

Frequently asked questions about the Google calendar sync

How can I sync Shore with my iOS calendar?

How can I sync Shore with my Google calendar?

How can I sync Shore with my macOS calendar?

Enable and manage SMS notifications

How are customer duplicates avoided?

SMS Reminders & Notifications

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Online Booking

How can I track online bookings using Google Tag Manager? (updated for Google Consent Mode V2)

Create your own Thank You page - Facebook tracking workaround

Which channels can I use to receive online bookings?

My online booking doesn't work. What's wrong?

Set up your Facebook booking button manually

How can I disable the Facebook integration?

How can I remove my booking button on Instagram and Facebook?

How do I set up booking via Facebook and Instagram?

I cannot connect my Facebook and Instagram profile to Shore. What can I do?

Use Google My Business to gain new customers

Which requirements do I need to fulfill to use Reserve with Google?

How can I activate appointment booking via Google?

How can I create a Google my Business account for Reserve with Google?

Why am I not receiving appointment requests for bookings via Reserve with Google?

My customers cannot book appointments via Google. Why?

I don’t want to offer online booking via Google. What can I do?

How can I design my booking page?

Tracking your bookings with Google Analytics or Facebook-Pixel

How can I view my Shore bookings & revenue in Google Analytics, split by traffic source? (updated version for GA4)

How can I set up Ecommerce Tracking in Google Analytics and see the revenue of my Shore bookings?

What are booking limits?

How do I set up online booking on my website?

What are the options to include the online booking function on my website?

Implement a GDPR compliant cookie banner compatible with Google Consent Mode

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Staff & Resources

How do I add a new employee?

What do I need to know about employee logins?

Access permissions

How can I create and use resources?

When do I use the shift plan?

How do I activate the shift plan?

How do I enter shifts in the shift plan?

How can I edit and delete shifts?

How do I use templates in the shift plan?

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Reportings

Calendar Reportings

Shore POS Reports

Online Payment

How can I enable online Payments with PayPal during bookings?

How can I connect Shore with the Square POS?

What forms of payment are accepted for online payments?

How can I activate the Shore online payment function?

Online payment settings

Is it possible to refund a transaction that was made via online payment?

Are deposits possible via online payment?

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Marketing Features

Which customers receive which messages?

How do I create a newsletter?

Which customers receive my newsletter?

How can customers subscribe to my newsletter?

How can customers unsubscribe from my newsletter?

How do I add an image to my newsletter?

How large are newsletter attachments allowed to be?

What is the difference between a newsletter and an automated email?

How do I create an automated e-mail?

Can I edit automated emails?

How much will it cost me if someone clicks on my ad?

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Feedback

Can I control the visibility of customer feedback?

Insights

The Shore Statistics