How Does the Staff-Room Combination Work for Booking Requests and Direct Bookings?

When you enable the Combine Staff and Rooms option in your booking settings, the availability calculation for a service takes into account both staff availability and room availability.

In this article, you'll learn how the staff-room combination works depending on your booking settings.

Direct Booking With Staff Selection

• The appointment is automatically assigned to the required resource and the selected staff member.
• The customer automatically receives an appointment confirmation.

Direct Booking Without Staff Selection

• The appointment is automatically assigned to the required resource (e.g. a room).
• If staff selection is disabled (or the customer selects "Any Staff Member"), the appointment is assigned to the next available staff member.
• The customer automatically receives an appointment confirmation.

Booking Request With Staff Selection

• The appointment is automatically assigned to the required resource and the selected staff member.

To respond to the booking request, simply click the appointment:

1. Click Accept to confirm the appointment.
2. To suggest an alternative time, click the time or date, enter a new appointment, and click Suggest Alternative.

Booking Request Without Staff Selection

• The appointment is automatically assigned to the required resource.
• In the day view, you'll see that no staff member has been assigned. Instead, the appointment appears in the "Not Defined" column.

To respond to the booking request and assign a staff member, simply click the appointment:

1. Under "Staff/Resources," enter the responsible staff member and click Accept.
2. To suggest an alternative time, click the time or date, enter the new appointment, and click Suggest Alternative.